Overview
These policies govern every engagement with Minion Made LLC (“Minion”, “we”, “our”, or “us”) and supplement any master service agreement, statement of work, order form, or application installation terms executed with you (collectively, the “Agreement”). They are designed to provide a consistent, enforceable framework that aligns with the standards of our digital experience across the site.
By accessing our website, retaining our services, or installing a Minion application, you acknowledge that you have read, understood, and agreed to be bound by these policies. Where there is a conflict between the Agreement and these policies, the Agreement will control to the extent of the inconsistency.
Terms of service
Services are provided on a professional services basis. We will deliver the expertise, personnel, and tools specified in your Agreement and will act as an independent contractor at all times. You retain responsibility for your business decisions, internal resources, and compliance obligations that extend beyond the scope of work expressly assigned to Minion.
Unless expressly agreed otherwise in writing, timelines are estimates. Meeting launch or delivery milestones is dependent on your timely provision of approvals, access, and content. Delays arising from missing client inputs may require schedule adjustments and, where applicable, change orders.
Acceptable use
You agree not to misuse our services, infrastructure, or applications. Prohibited conduct includes, without limitation:
- Reverse engineering, decompiling, or otherwise attempting to derive source code from any Minion technology;
- Deploying malicious code, automated scraping, or load testing that degrades performance or compromises security;
- Using deliverables in violation of applicable law, including privacy, intellectual property, or consumer protection statutes; and
- Representing Minion as your employee, partner, or agent without our prior written consent.
We may suspend access to systems or environments if we reasonably believe a breach of this acceptable use policy has occurred, and will notify you promptly of the reason for suspension.
Engagement & deliverables
We deliver work in iterative stages that align with the Agreement. Deliverables are deemed accepted upon the earliest of (a) your written approval, (b) your production use, or (c) ten (10) days after delivery without written notice of material non-conformance. Any request outside the defined scope will be treated as a change request and may adjust project fees, schedules, or resource allocations.
You are responsible for securing all third-party licenses, platform accounts, and content necessary for the engagement. Unless otherwise stated, we do not guarantee third-party availability or continued interoperability with external services.
Payment & billing
Fees are invoiced according to the cadence identified in the Agreement and are payable within fifteen (15) days of the invoice date unless another schedule is specified. Past-due balances may incur the lesser of one and one-half percent (1.5%) interest per month or the maximum rate allowed by law. We may pause work or withhold deliverables while an account remains delinquent.
Custom application provision. When you install or otherwise activate a custom Minion application, you authorize us to assess baseline or usage-based platform fees while the application remains installed on your shop or in active use. Pricing tiers may be adjusted at our discretion to reflect feature adoption, volume, or infrastructure demands. To stop recurring application charges, you must contact Minion support so we can verify that the application has been fully uninstalled, access tokens revoked, and all dependent services closed. Charges will continue until that validation is complete.
You are responsible for applicable taxes, duties, and government charges related to the services, excluding taxes based on our net income. If withholding taxes are required by law, you will gross up payments so that we receive the full amount that would have been paid absent such withholding.
Data protection & privacy
We handle personal data in accordance with our privacy commitments and applicable laws. Our detailed privacy practices — including information on the categories of data we collect, cross-border transfers, data subject rights, and retention — are documented below in the comprehensive Privacy Policy section. By engaging Minion you confirm that you have secured all required consents from your users and customers for us to process data on your behalf.
Where we process personal data as a processor, we will act only on documented instructions from you and will implement administrative, physical, and technical safeguards proportionate to the services delivered. You agree to notify us promptly of any suspected unauthorized access to credentials, sandboxes, or data feeds we rely on.
Privacy policy details
This privacy policy explains how we collect, use, disclose, and protect personal data when we deliver services, operate our websites, and provide Shopify applications. It applies to merchants, merchant customers, partners, and site visitors.
Data we collect
- Account and contact data. Names, titles, billing details, email addresses, phone numbers, support history, and authentication credentials supplied by you or your organization.
- Commerce and usage data. Store identifiers, transaction metadata, order values, feature usage, integrations enabled, and similar telemetry generated when you use our services or install our applications.
- Device and technical data. Log files, IP addresses, browser type, device identifiers, and cookies or similar technologies that help us secure platforms and improve performance.
- Content you provide. Creative assets, product information, and other materials necessary to fulfill our work or support requests.
How we use data
We process personal data to deliver contracted services, configure and maintain applications, communicate about projects, send legally required notices, invoice and collect payment, analyze platform performance, and develop new features. We rely on legitimate interests to operate our business, fulfill contractual obligations, and comply with legal requirements.
Data sharing
We share personal data with trusted vendors, subcontractors, and infrastructure providers who support our work under written agreements that require confidentiality and appropriate safeguards. We may disclose information if required by law, in connection with a corporate transaction, or to protect our rights and users. We do not sell personal data.
International transfers
We operate in the United States with infrastructure that may reside in other jurisdictions. When transferring personal data internationally, we rely on recognized legal mechanisms such as Standard Contractual Clauses and ensure comparable protections are in place.
Retention
We retain personal data only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. We follow documented retention schedules and securely dispose of data that is no longer required.
Your rights
Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal data, as well as to object to certain processing or request portability. Submit requests to [email protected] and we will respond in accordance with applicable laws. We may need to verify your identity before fulfilling a request.
Cookies and tracking
We use cookies and similar technologies to authenticate users, remember preferences, analyze traffic, and measure campaign effectiveness. You can adjust browser settings to refuse cookies; however, doing so may limit certain site features.
Children’s data
Our services are not directed to children under 16. If we learn that we have collected personal data from a child without verifiable parental consent, we will delete it promptly.
Policy updates
We may revise this privacy policy to reflect legal, technical, or business changes. Material updates will be posted here with a new effective date. Continued use of our services after an update signifies acceptance of the revised policy.
Intellectual property
Minion retains ownership of pre-existing intellectual property, proprietary frameworks, tools, templates, and know-how. Upon receipt of full payment, we grant you a non-exclusive, worldwide, royalty-free license to use the deliverables for your internal business purposes, subject to any third-party licensing terms disclosed in the Agreement.
Unless otherwise agreed, we reserve the right to reuse generalized learnings, routines, and components that are not unique to your implementation, provided no confidential information is disclosed.
Confidentiality & publicity
Each party will protect the other’s confidential information using at least the same degree of care it uses to protect its own information of similar importance, but no less than a reasonable degree of care. Confidential information may be shared with a party’s employees, contractors, and advisors who need to know it and are bound by confidentiality obligations.
We value transparency in our portfolio. Unless your Agreement states otherwise, you grant Minion permission to reference your name, logo, and high-level engagement description in proposals, case studies, and client lists. We will seek your approval for detailed public content such as long-form case studies or press releases.
Accessibility & compliance
We build toward current accessibility and commerce standards, including WCAG 2.1 AA and Shopify platform guidelines, when they are expressly included in the scope of work. Regulatory landscapes evolve; maintaining compliance over time may require ongoing monitoring, content governance, and remediation beyond an initial launch. We offer advisory and managed services to support those efforts.
You are responsible for providing accurate product information, disclosures, and regulatory notices specific to your industry and jurisdiction.
Term, suspension & termination
Agreements continue through the stated initial term and renew as described therein. Ongoing site management agreements automatically renew on a month-to-month basis at the end of the stated term unless otherwise indicated in writing. Agreements cannot be terminated for convenience unless an Agreement explicitly grants that right; either party may terminate an Agreement for material breach that remains uncured fifteen (15) days after written notice. We may also suspend services immediately if continued work would violate law, infringe third-party rights, or pose a security risk.
Upon termination, you will pay for all services rendered and reimbursable expenses incurred up to the effective termination date, and we may continue to process payments consistent with the Agreement unless we elect not to. Sections of these policies that by their nature should survive (including payment, intellectual property, confidentiality, privacy, and dispute resolution) will remain in effect.
Cancellation must be explicitly communicated in writing. Until such notice is received and acknowledged, the Agreement (including month-to-month renewals for applicable services) remains in force.
Dispute resolution
These policies and all Agreements are governed by the laws of the State of New York, without regard to conflict-of-law principles. Any dispute that cannot be resolved informally will be submitted to the state or federal courts located in Suffolk County, New York, and each party irrevocably consents to personal jurisdiction and venue in those courts.
Before commencing litigation, the parties agree to engage in good-faith executive escalation with representatives empowered to settle the dispute. Nothing prevents either party from seeking injunctive relief to protect its intellectual property or confidential information.
Contact & notices
Formal legal notices must be delivered to Minion Made LLC, Attn: Legal, 331 East Main Street, Suite 200, Smithtown, NY 11787, USA, with a copy to [email protected]. Operational or support questions can be directed through your Minion engagement lead or [email protected].
If you have questions about these policies or would like to request amendments needed for your organization’s compliance requirements, please contact us before signing or continuing the engagement so we can document mutually acceptable terms.